Frequently Asked Questions
Find answers to common questions about our products and services.
We process in 1 to 2 business days, and delivery usually takes 2 to 5 business days. Sometimes couriers or weather can cause a delay.
It depends on your city and order size. The exact amount shows at checkout. Free shipping is offered during special promotions.
Once your order is shipped, you will get a tracking link through SMS or email so you can follow it easily.
Yes. You can request within 7 days as long as the product is unused, sealed, and in its original condition.
Just contact us with your Order ID, reason, and product pictures. Our team will guide you step by step.
Yes. You can choose between an exchange, a store credit voucher, or a refund if eligible.
Always. We only sell 100 percent genuine and safe products.
We accept bank cards, local payment options, and Cash on Delivery in selected areas.
You can reach us through email, our contact form, or social media.